Terms of Use
Last updated: August 2026
Acceptance of Terms
By accessing or using the HippoMoney website and services, you agree to be bound by these Terms of Use. If you do not agree, please do not use our services. These terms apply to all visitors, users, and anyone who submits a loan inquiry.
Nature of Our Services
HippoMoney is a loan advisory and facilitation service. We help individuals and businesses understand their loan options, assess eligibility, and connect with lenders in our network. We are not a bank, NBFC, or direct lender. We do not disburse loans. Our Loan Specialists work with you and facilitate introductions to lenders — the final loan decision rests with the lender.
No Guarantee of Loan Approval
Submitting an inquiry on HippoMoney does not guarantee loan approval. Eligibility depends on lender criteria, your credit profile, income, and other factors. We will be honest with you about your options — including when a loan is not the right choice for you at this time.
Accuracy of Information
You agree to provide accurate and complete information when submitting your loan inquiry. Providing false or misleading information may result in your inquiry being declined and could affect your credit profile.
Consent to Communications
By submitting your mobile number on our website or application form and accepting these Terms of Use, you consent to being contacted by HippoMoney via Call, SMS, WhatsApp, RCS, and Email regarding your loan inquiry, including promotional and marketing communication about loan and financial products, even where your mobile number is registered under the National Do Not Call Registry (NDNC) / Do Not Disturb (DND). You may withdraw consent for promotional and marketing communication at any time by emailing hello@hippomoney.in; this does not affect our ability to send transactional communication necessary to service your loan inquiry.
Credit Report Terms
By checking the consent box on this website, you consent to HippoMoney Fintech Private Limited being appointed as your authorized representative to receive your Credit Information from Experian, for the purpose of assessing your loan eligibility and offering you suitable loan options ("End Use Purpose"). This retrieval is a soft pull — confirmed with Experian's data partner — meaning it does not generate an enquiry with the credit bureau and does not, by itself, affect your credit score. By giving this consent, you expressly agree to HippoMoney accessing your Experian Credit Information Report, Credit Score, and related aggregate scores, inferences, references and details ("Credit Information"), and to Experian providing this Credit Information to you and to HippoMoney using Experian's tools, algorithms and devices. HippoMoney will access your Credit Information only in its capacity as your authorized representative, and will use it solely for the End Use Purpose described above. We will not aggregate, retain, store, copy, reproduce, republish, upload, post, transmit, sell, or rent your Credit Information to any other person, except as required to deliver the service you have requested and as permitted under the Credit Information Companies (Regulation) Act, 2005 and its rules and regulations. We will keep your Credit Information confidential, both online and offline, and will destroy, purge, or erase it promptly upon completion of the End Use Purpose, and in any case within a maximum of 6 months. This specific consent is governed by the laws of India and subject to the exclusive jurisdiction of the courts of New Delhi, consistent with the rest of these Terms. You should also refer to Experian's own Terms & Conditions, which apply to Experian's part of this data exchange.
No Fees to You
HippoMoney does not charge customers any fee for our advisory or facilitation services. We are compensated by lenders upon successful loan disbursal. You should never pay any upfront fee to HippoMoney or anyone claiming to represent us.
Intellectual Property
All content on this website — including text, graphics, logos, and the HippoMoney brand — is the property of HippoMoney Fintech Private Limited You may not reproduce, distribute, or use any content without our prior written permission.
Third-Party Links
Our website may contain links to third-party websites. These are provided for your convenience only. We have no control over and accept no responsibility for the content or privacy practices of those sites.
Limitation of Liability
To the maximum extent permitted by law, HippoMoney shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or reliance on information provided on our website.
Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi.
Changes to These Terms
We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after a revision means you accept the updated terms.
Contact
For questions about these terms, contact us at hello@hippomoney.in or write to us at our Registered Office: HippoMoney Fintech Private Limited, G-29, Vardhman Complex, Sec-2 Dwarka, New Delhi 110075.
Grievance Redressal
If you have a complaint or grievance regarding our services, you may contact our Grievance Redressal Officer: Name: Vijay Saini Designation: Grievance Redressal Officer Email: vijay@hippomoney.in Phone: +91-7976317297 Registered Office: HippoMoney Fintech Private Limited, G-29, Vardhman Complex, Sec-2 Dwarka, New Delhi 110075 We will acknowledge your complaint within 3 working days and resolve it within 30 working days of receipt.