Privacy Policy
Last updated: August 2026
Overview
HippoMoney Fintech Private Limited ("HippoMoney", "we", "us") is committed to protecting your privacy. This policy explains what information we collect when you use our website and loan advisory services, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly: your name, phone number, pin code, income type, current EMI obligations, and loan requirements. We also collect technical information automatically, including your device type, browser, and pages visited. We do not collect your Aadhaar number, PAN, or bank account details through our website.
How We Use Your Information
We use your information to assess your loan eligibility, match you with suitable lenders from our network, have a Loan Specialist contact you within 2 hours of your inquiry, and improve our services. We do not sell your personal information to third parties. We share your details with lenders only after you have spoken with our Loan Specialist and agreed to proceed.
Marketing Communications and DND/NDNC
By accepting our Terms of Use when you submit your mobile number, you consent to us contacting you via Call, SMS, WhatsApp, RCS, and Email for promotional and marketing communication about loan and financial products — including where your mobile number is registered under the National Do Not Call Registry (NDNC) / Do Not Disturb (DND). This consent is separate from, and does not affect, our ability to send transactional communication necessary to service your loan inquiry (such as OTPs and application status updates). You may withdraw consent for promotional and marketing communication at any time by emailing hello@hippomoney.in.
Data Storage and Security
Your data is stored securely on Google Firebase (Firestore) with encryption at rest and in transit. We follow industry-standard security practices. Our staff access your data only as needed to service your inquiry.
Credit Bureau Enquiries
Checking your loan options on HippoMoney does NOT trigger a hard enquiry on your CIBIL score. A hard enquiry is initiated only when you formally apply to a lender, and only after your explicit consent. Separately, with your explicit consent, we may be appointed as your authorized representative to receive your Credit Report and other Credit Information from Experian, in order to assess your loan eligibility and show you suitable options. This is a soft pull — it does not generate an enquiry with the credit bureau and does not affect your credit score. We use this information only for that purpose, do not sell, rent, or share it with anyone outside that purpose, and destroy it within a maximum of 6 months of completing it. Full terms governing this consent are in our Terms of Use.
Data Retention
We retain your data for as long as necessary to service your loan inquiry and as required by applicable regulations. You may request deletion of your data by contacting us at hello@hippomoney.in.
Your Rights
You have the right to access the personal data we hold about you, request corrections, and request deletion. To exercise any of these rights, email us at hello@hippomoney.in. We will respond within 30 days.
Cookies and Advertising
We use essential cookies to ensure the website functions correctly. We also use analytics and advertising cookies — including Google Analytics, Google Ads, and Meta (Facebook/Instagram) Pixel, which sets its own _fbp and _fbc cookies — to measure how our marketing campaigns perform and understand how visitors use our site. When you complete a verified enquiry, we may share a securely hashed (not readable) version of your phone number with Meta, so it can match your enquiry to the ad that led you here — Meta never receives your phone number in plain text. We also share your IP address, browser user agent, and the _fbp/_fbc cookie values already set by Meta's own Pixel, which helps Meta match enquiries to ads more accurately. You can disable cookies in your browser settings, though this may affect website functionality; you can also opt out of personalised advertising directly through Meta's and Google's ad settings.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after a revision means you accept the updated policy.
Contact Us
For any privacy-related questions or requests, contact us at hello@hippomoney.in or write to us at our Registered Office: HippoMoney Fintech Private Limited, G-29, Vardhman Complex, Sec-2 Dwarka, New Delhi 110075.
Grievance Redressal
If you have a complaint or grievance regarding our services or the handling of your personal data, you may contact our Grievance Redressal Officer: Name: Vijay Saini Designation: Grievance Redressal Officer Email: vijay@hippomoney.in Phone: +91-7976317297 Registered Office: HippoMoney Fintech Private Limited, G-29, Vardhman Complex, Sec-2 Dwarka, New Delhi 110075 We will acknowledge your complaint within 3 working days and resolve it within 30 working days of receipt.